Refund policy

Cancellation & Refund Policy

Layaway is a way of paying for goods over time. You do not receive the Products until the Total Purchase Price has been paid in full, so this policy explains what happens if you stop a plan before then, rather than how to return a delivered item.

Cancelling your plan

You may cancel your layaway agreement at any time before the Products are dispatched, for any reason. You are never obligated to complete your purchase.

There is no contractual fee-free cooling-off period. If applicable law gives you a cancellation right that cannot be waived or limited, that law applies.

To cancel, contact contact@laybyusa.com.

Cancellation fee

If you cancel — or if we terminate your agreement after the 14-day missed-payment notice process, or in the limited customer-caused delivery circumstances described in the Agreement — we may retain a cancellation fee equal to 15% of the Total Purchase Price, up to a maximum of $150.

The cancellation fee will never exceed the amount you have paid and is deducted only from payments already received — you will never owe us any additional amount because of a cancellation fee. If applicable state law requires a lower cancellation fee or a greater refund, that law will apply.

It represents a reasonable contribution towards the costs of establishing, administering, and ending the agreement.

Worked example: on a $600 Total Purchase Price the cancellation fee is $90, so if the agreement ends after you have paid $250, your refund is $160. If you have paid less than the fee — say $50 — the fee is limited to that $50 and you owe nothing further.

Missed and failed payments

If a scheduled payment fails we may retry it where permitted, and we may contact you or adjust your remaining schedule with your agreement. A missed or failed payment is not a default, does not create a debt you owe us, and is never sent to collections or reported to a credit bureau.

If payments remain missed, we will give you at least 14 days' written notice and the opportunity to catch up, agree a new schedule, or cancel. If we then terminate your Agreement for non-payment, repeated failed payments, or abandonment, the Cancellation Fee applies — never more than you have paid — along with any accrued dishonored-payment fees, and the rest is refunded. We then stop attempting scheduled payments; we will not keep retrying failed payments indefinitely, and we never charge a monthly fee for holding your balance.

Where a scheduled payment fails, Layby USA may charge a $3.50 administration fee for that installment where permitted by applicable law. A card may be retried first and no fee is charged if a retry succeeds; a returned bank-account (ACH) payment is handled under the payment-network rules and your authorization. The fee is charged at most once per scheduled installment, is taken only from payments we already hold rather than as a separate extra debit, and — together with any cancellation fee — can never exceed the total you have paid. Your bank or payment provider may separately charge its own fees for failed payments.

When no cancellation fee applies at all

Some cancellations carry no Cancellation Fee whatsoever:

• We cannot reasonably supply your product at all, or cannot provide a permitted substitute — full refund.
• We offer a substitute product and you decline it — full refund. Substitutes are always of equal or greater value, at no additional cost to you.
• A material pricing or product-description error prevents fulfilment — full refund.
• We cannot dispatch within 20 Business Days of your final payment and you choose to cancel — full refund.
• Your order is identified as coming from a jurisdiction we do not serve (Ohio, Maryland, Rhode Island or the District of Columbia) — full refund.
• We cancel your Agreement for any other reason that is not caused by you, including because we stop trading — full refund.

See the Shipping and Delivery policy for the substitute and geographic cases.

How refunds are paid

Approved refunds are paid within 14 days, to the original payment method where reasonably practicable. If your original payment method is closed, expired, or cannot accept the refund, contact us and we will arrange an alternative refund method after verifying your identity.

If we owe you a refund but cannot return it, we will try to contact you, and the balance remains claimable by you until unclaimed-property law requires otherwise — contact us at any time to reclaim it. Your money is never silently forfeited. Reportable balances are handled under applicable state unclaimed-property law, which may require us to transfer them to your state's unclaimed property program, from which you can claim them.

Your consumer rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

This page summarizes part of the Layaway Purchase Agreement. The full agreement is at Terms & Conditions, and the version you agreed to is reproduced in full on your own contract page.