Shipping policy
Shipping and Delivery
Layby USA, Inc. — Layaway Service
This Shipping and Delivery policy explains when and how products are shipped under our layaway service. It forms part of, and should be read together with, our Layaway Agreement.
Important — no early delivery
Products are never delivered, shipped, or released until the Total Purchase Price has been paid in full. We do not ship products while payments are still outstanding. No ownership of, or right to possession of, the products passes to you before full payment and delivery.
1. When we ship
Once the Total Purchase Price has been paid in full, we will dispatch the products within 14 calendar days after the final payment is received.
If we cannot dispatch within that window, we will tell you promptly and before it ends, and you may choose a revised dispatch date or cancel the agreement for a full refund of all payments made, with no cancellation fee. We never treat silence as consent to a longer delay.
The expected delivery date shown to you at checkout is an estimate based on your payment plan, the 14-day dispatch window and the carrier's transit estimate. Carrier transit after dispatch can be affected by circumstances outside our reasonable control. You will receive confirmation and tracking information (where available) once the order has been dispatched.
2. Where we deliver
We accept orders from, and deliver only to, the Eligible States: Texas, Pennsylvania, Michigan, Kentucky and Arkansas. We do not accept orders for delivery to any other state, territory, or the District of Columbia. Your billing address, your delivery address, and any gift recipient's address must each be in an Eligible State.
You must provide an accurate delivery address when you enter the layaway agreement and update it before dispatch. A changed delivery address must also be in an Eligible State. If you choose to move delivery outside the Eligible States, we may cancel the agreement; the cancellation fee under the Agreement may apply where the law permits, and the remaining balance is refunded.
It is your responsibility to ensure the delivery address is correct and that someone is available to receive the delivery.
3. Risk of loss
Risk of loss remains with us until the products are delivered to you or to the recipient you designated.
4. Ownership
No ownership of, or right to possession of, the products passes to you before the Total Purchase Price has been paid in full and the products have been delivered.
Products are ordered new from our suppliers — authorized US retailers — after your final payment. No product, and no specific serial-numbered item, is set aside for you when you place your order.
5. Product availability and substitutes
Because products are ordered only after full payment, availability and model numbers may change during your plan. If your product becomes unavailable, discontinued, superseded, or cannot reasonably be sourced, we may offer a substitute of equal or greater value with reasonably equivalent or better functionality, at no additional cost. We will send you the proposed substitute in writing, including by email. We only supply a substitute you have approved in writing or through your account; your silence is not acceptance. If you decline it, do not approve it, or we cannot offer an acceptable substitute, the agreement is cancelled and you receive a full refund with no cancellation fee, issued within 7 business days.
6. Delivery issues
If your order does not arrive within a reasonable time after dispatch, or if there is damage in transit, please contact us promptly. We will investigate and work with the carrier to resolve the issue.
If delivery after dispatch fails because of inaccurate information you provided, refusal of delivery, or another customer-caused event, we will try to contact you before treating the delivery as abandoned, and we may deduct only the reasonable redelivery or recovery costs we actually incur, where the law permits. Your goods and your money are never silently forfeited.
7. Questions
If you have questions about shipping or delivery, please contact us at contact@laybyusa.com.
This policy forms part of the Layaway Agreement. In the event of any inconsistency, the Agreement prevails.