Shipping policy
Shipping and Delivery
Layby USA — U.S. Traditional Layaway Service
This Shipping and Delivery policy explains when and how products are shipped under our traditional layaway service. It forms part of, and should be read together with, our U.S. Traditional Layaway Purchase Agreement.
Important — no early delivery
Products are never delivered, shipped, or released until the Total Purchase Price has been paid in full. This is a traditional layaway service. We do not ship products while payments are still outstanding. No ownership of, or right to possession of, the products passes to you before full payment and delivery.
1. When we ship
Once the Total Purchase Price has been paid in full, we will dispatch the products within 20 Business Days after the final payment is received.
If we cannot dispatch within that window, we will tell you promptly, and you may choose a revised dispatch date or cancel the agreement for a full refund of all payments made, with no Cancellation Fee.
A Business Day means a day other than Saturday, Sunday, or a U.S. federal public holiday.
You will receive confirmation and tracking information (where available) once the order has been dispatched.
2. Delivery address
You must provide an accurate Delivery Address in the United States at the time you enter the layaway agreement (or update it before final payment).
We deliver only to addresses in the United States, excluding the States of Ohio, Maryland and Rhode Island, and the District of Columbia. We do not accept orders from, or ship to, those jurisdictions.
A changed Delivery Address must also be in an eligible jurisdiction. If you move to, or change delivery to, an excluded jurisdiction, we may cancel the agreement; the Cancellation Fee under the Agreement applies, and the remaining balance is refunded.
It is your responsibility to ensure the Delivery Address is correct and that someone is available to receive the delivery. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by you.
3. Risk of loss
Risk of loss remains with us until the products are delivered to the Delivery Address or received by you or a person authorized by you.
4. Ownership
No ownership of, or right to possession of, the products passes to you before the Total Purchase Price has been paid in full and the products have been delivered.
Products are ordered new from our suppliers — authorized US retailers — after your final payment. They are not set aside from existing stock when you place your order.
5. Product availability and substitutes
If the products become unavailable, discontinued, superseded, or cannot reasonably be sourced, we may offer a substitute that is the same product, an equivalent product of the same brand, or a newer model of the same brand — always of equal or greater value with reasonably equivalent or better functionality, at no additional cost. We will notify you of the proposed substitute in writing, including by email. If you do not decline it in writing within fourteen (14) days after we send the notice, you are taken to have accepted it, except where your state's law requires your affirmative consent — in those states we will not substitute unless you first approve in writing. If you decline, or we cannot provide a permitted substitute, the agreement will be cancelled and you will receive a full refund with no Cancellation Fee.
6. Delivery issues
If your order does not arrive within a reasonable time after the estimated dispatch date, or if there is damage in transit, please contact us promptly using the customer service details on your account or at checkout. We will investigate and work with the carrier to resolve the issue.
If delivery cannot be completed because of your actions or inaccurate information — an incorrect address, refusal of delivery, or repeated failed attempts — we will try to contact you, and a reasonable redelivery fee may apply. If we cannot complete delivery or reach you within 20 Business Days after our first delivery attempt, we may cancel the agreement; the Cancellation Fee under the Agreement applies, and the rest is refunded after deducting reasonable delivery or redelivery costs actually incurred, where permitted by law. Your goods and your money are never silently forfeited.
7. Geographic restrictions
This service is not available to residents of the States of Ohio, Maryland or Rhode Island, the District of Columbia, or to any order with a delivery address in those jurisdictions. Orders identified as coming from those jurisdictions will be cancelled and any payments refunded in full with no Cancellation Fee.
8. Questions
If you have questions about shipping or delivery, please contact us at contact@laybyusa.com.
This policy forms part of the U.S. Traditional Layaway Purchase Agreement. In the event of any inconsistency, the Agreement prevails.